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Automatic deactivation of unsafe links that contain phishing scams, viruses, or malware. Data encryption in your mailbox and after email is sent. Protection delivered by the same tools Microsoft uses for business customers. If you can't sign in, click here.įor other help with your Microsoft account and subscriptions, visit Account & Billing Help. Outlook works around the clock to help protect your privacy and keep your inbox free of clutter.

To contact us in, you'll need to sign in. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. To get support in, click here or select on the menu bar and enter your query. Which browsers work with Office for the web and Office Add-insįix account settings being out-of-date in Mail or Calendar Still need help? If you're still having problems with signing in, read When you can't sign in to your Microsoft account. Technicians Assistant: When did the deletion happen I only ask since these things can be time-sensitive. On the Enter password page, clear Keep me signed in. My hotmail messages have all disappeared. Go to the sign-in page and select Sign in.Įnter your email address or phone number and select Next. In, select your account picture at the top of the screen. The bug is related to how Outlook is authenticating for the diagnostics in some situations.If automatically signs you in, turn off automatic sign in. To work around the issue, you can turn off Support Diagnostics, which turns off the option to submit an In App ticket using Help and then selecting Contact Support. Microsoft notes that disabling the feature will prevent the submission of app tickets using Help and selecting Contact Support. Turning off Support Diagnostics will resolve the issue on the user machine. The company has published a workaround for affected customers to resolve the issue. The bug is related to 'how Outlook is authenticating for the diagnostics in some situations', according to Microsoft's preliminary investigation. The Outlook team is investigating the issue, according to Microsoft. Microsoft confirmed the sign-in issue on the main website for personal Outlook accounts earlier this week. Other Outlook users may see a 'Need Password' message on the status bar, and when they attempt to sign-in, get the same error message listed above. Use your work or school account instead' when they try to sign-in on the website. Outlook users who attempt to sign-in to their account in Outlook or on may receive the error message 'You can't sign in here with a personal account.

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